Terms + Conditions
Throughout the site, the terms “we,” “us” and “our” refer to MoveSpaceMagic LLC; the terms "I," "you" and "yours" refer to the Client.
We offer this website, including all information, tools and services available from this site to you (the client) conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.
We require you sign a contract (this will be emailed to you after our initial phone consultation) and pay for a package (in full) at least 48 hours prior to beginning our work together.
1. Contact Response Time
We will get back to you as soon as possible but please allow a 24 hour response time after you’ve contacted us.
2. Cancellation Policy
To be available to our committed clients, we require a non refundable deposit of 30% of total fee upon signing our agreement. Additionally, should you decide to cancel our session you must do so by phone, voicemail, or email (not by text message).
3. Rescheduling Policy
Cancellations significantly affect our schedule and the schedules with whom we work. Any client who cancels three times, even with 48 hours notice, will be referred to another professional.
4. Home Consultation
Discussing clutter and our lives can sometimes be vulnerable but it can also be incredibly insightful and informative. Where most people only see clutter and overwhelm, we see what needs to happen to help you free up space in your spaces and in your lives!
Prior to beginning any project we require a 30 minute walk through to tour your problem areas and get a feel for your space. This is a complimentary service but may be substituted for photos and a video walk through if there is not room on the calendar before your appointment.
As always, we promise to be non judgmental and supportive throughout the entire MoveSpaceMagic process.
i. If Client is not satisfied with MoveSpaceMagic LLC, MoveSpaceMagic LLC, will offer a 30 day money back guarantee of the price of services, not including the non refundable deposit the Client and MoveSpaceMagic LLC agreed upon in the initial proposal. Additionally, packages expire three (3) months after purchase. If more than one organizer is present during the session (done only by your request) an additional $20 per hour will be added to the final billing.
ii. When you work with us you are investing in more than just your home, you're investing in your life and well being. While we require a minimum of 4 hours of work on declutter days, there is no maximum to how long we can work together in one day.
Some clients find clearing clutter to be an emotional experience and are ready to end their session after 4 hours while others are fueled by the energy of letting go of items that no longer serve them and choose to work beyond the 4 hour minimum.
Ultimately the choice is yours for how long we work. We support whatever feels right to you.
iii. MoveSpaceMagic LLC is entitled to vary the price to take account of reasonable increase if applicable; and any variation must be communicated to the Client in writing by MoveSpaceMagic LLC
iv.The Client will pay interest on all late payments at a rate of 10% per total of invoice.
** Flat rates are also available upon request. Let us know your budget and we'll let you know what magic can be done and what amount of time we can dedicate to your project.**
Each client is as unique as their space and each project varies according to factors such as level of involvement, size, and complexity. We will work with you to respect the given timeline and budget we set. We will always discuss the expectations and requirements with you, and communicate any changes throughout the process.
We work as quickly and efficiently as possible and do everything in our power to streamline the process for you. The biggest variable regarding how long a project takes is how fast you make decisions on what to keep and what to discard; likewise, project outcomes often depend on your willingness to let go of items when necessary as well as your ability to keep to our timeline and scheduled appointments.
7. Accepted Forms of Payment
We accept cash, check and all major credit cards (Discover, Master Card, Visa, and American Express). 1st payment or payment in full is due NLT than 48 hours prior to our session and any other installments of payment will be discussed and scheduled out prior to our first appointment. Any added on hours due to enlarging a project or adding more products to the project beyond what our proposal listed are due at the end of the work day. No credit card information will ever be retained after processing.
8. Confidentiality Agreement
All client information is confidential and we only use proprietary information with the permission of each client. We will maintain the highest standards of confidentiality and respect for you, your possessions, and your home.
9. Process Ownership
You maintain process ownership at all times regarding purging, sorting, and organizing of all belongings, accessories, and furnishings. While we may gently encourage letting go items that have served their purpose, it is hereby stated that the final decision will always remain as yours.
Additionally, We will determine where discarded items are to be taken unless you specify a particular donation location at the time of our session. We will happily set up accounts at second hand stores if you do not have an account in place before working together.
10. Photo + Testimonial Consent
We reserve the right to use before and after pictures and testimonials of our projects as part of our work history. No identification or any other personal information is included when photos are used.
We may post photos and/or testimonials on social media accounts, our website, or in print. We only do so with the consent of each individual client (an opt-in or opt-out of photo consent will be included in the client contract).
11. Termination Clause
MoveSpaceMagic LLC, reserves the right to terminate client relationship if client participation is detrimental to deadlines and will be issued by a formal warning. If the clients participation does not improve (Improvement is measured in accordance to the definition of client participation in Terms and Conditions) after formal warning the client forfeits the retainer amount.
Client decision to terminate work: We want our clients to be happy and if client decides that we cannot provide them with what they want any further, we will collect only for the time worked thus far and give client proposal products/designs thus far in order to take to other professional. We have an open door policy with our clients and want to be transparent. There is only one phase that client cannot terminate during and that is development. Once a project has begun on site and development is underway client has committed to pay in full for project development.
12. Liability Release
MoveSpaceMagic LLC goes to great lengths to treat you and your belongings with respect, care, and delicacy. That said, it is our policy to have every client sign and agree to a liability waiver in the event of an accident which will be provided with the Client’s package prior to our work together beginning.
The Client understands that the role of the Coach is not to prescribe or assess micro- and macronutrient levels; provide health care, medical or nutrition therapy services;or to diagnose, treat or cure any disease, condition or other physical or mental ailment of the human body. Rather, the Coach is a mentor and guide who has been trained in holistic health coaching to help clients reach their own health goals by helping clients devise and implement positive, sustainable lifestyle changes. The Client understands that the Coach is not acting in the capacity of a doctor, licensed dietician-nutritionist, psychologist or other licensed or registered professional, and that any advice given by the Coach is not meant to take the place of advice by these professionals. If the Client is under the care of a healthcare professional or currently uses prescription medications, the Client should discuss any dietary changes or potential dietary supplements use with his or her doctor, and should not discontinue any prescription medications without first consulting his or her doctor. The Client has chosen to work with the Coach and understands that the information received should not be seen as medical or nursing advice and is not meant to take the place of seeing licensed health professionals.
We look forward to working with you and helping you create more movement, space, and magic into your life! Thank you for choosing us.